Terms & Conditions
A legal disclaimer
Welcome to Luxé By DNBL. These Terms and Conditions govern your use of our website and services. By accessing or making a purchase on our website, you agree to be bound by the terms below. Please read them carefully before using our platform.
1. General Overview
Luxé By DNBL is an online African fashion brand offering ready-to-wear and custom garments. All users must be at least 18 years old or using the site under parental supervision. We reserve the right to refuse service or cancel orders at our discretion.
2. Products and Orders
All products displayed on our website are subject to availability. We strive to accurately describe and photograph each item, but color variations may occur due to screen settings or lighting.
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Custom Orders: Once a custom design is confirmed and payment is made, no refunds or major alterations are allowed unless due to error on our part.
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Order Confirmation: After placing an order, you will receive a confirmation email. We reserve the right to cancel any order due to errors in pricing, stock availability, or payment issues.
3. Pricing and Payment
All prices listed on the website are in Nigerian Naira (₦) unless stated otherwise. Prices are subject to change without prior notice. We accept secure payment methods including bank transfers and online gateways. Orders will not be processed until full payment (or agreed deposit) is received.
4. Shipping and Delivery
We offer both local and international shipping. Delivery timelines vary by location and are estimated during checkout. We are not responsible for delays caused by third-party couriers or customs.
Customers are responsible for providing accurate shipping details. Failed deliveries due to incorrect addresses will incur additional charges for redelivery.
5. Returns and Refunds
Refunds are only available for defective or incorrect items. To request a return, contact us within 3 days of delivery with proof of the issue. Items must be unused and in original packaging. Custom-made pieces are non-refundable.
6. Intellectual Property
All content on our website—including designs, images, logos, and text—is the property of Luxé By DNBL and may not be copied, reproduced, or used without permission.
7. User Conduct
You agree not to misuse our website or engage in any activity that could damage, disable, or impair its function. Unlawful or fraudulent use is strictly prohibited.
8. Changes to Terms
We may update these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the website indicates your acceptance of the new terms.
9. Governing Law
These terms are governed by the laws of Nigeria. Any disputes will be handled in accordance with Nigerian legal procedures.
10. Contact Information
For any questions about these Terms, please reach out to us at:
📍 Address: 4 Layosipe Street, Itamerin, Ago-Iwoye, Ogun State, Nigeria